MP
Marius P

1 reviews | Active since Sept 2011

26 Nov 2020, 07:51

Credit Profile not updated in 18 MONTHS!!!!!

Pathetic Service Provider !!!!

Please respond to Compuscan’s inquiry regarding the dispute I raised for restructured loan ***

This loan was restructured into loan number *** the 27th of August 2019

Since August 2019, 16 MONTHS!!!!!!..... Finchoice hasn’t updated restructured loan *** and this is STILL showing as outstanding debt.

It was up to me to raise disputes with Transunion, Experian and Compuscan.

Only in November 2020, I was able to get Transunion and Experian to update this loan.

Yesterday, Compuscan has confirmed they have send an inquiry to Finchioce regarding my dispute and haven’t as yet received feedback from Finchoice.

Finchoice, please attend to this immediately.

I mean, 16 MONTHS and Finchoice couldn’t update this loan which has affected me negatively for 16 MONTHS!!!!!

0
Replies (4)
Finchoice
Finchoice's reply26 Nov 2020, 07:59
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
MP
Marius P's update26 Nov 2020, 08:19
Reviewer Update
I have raised this with Finchoice NUMEROUS TIMES OVER THE PAST YEAR AND NOTHING CAME FROM THIS AND MY ITC RECORD STILL REMAINS OUTSTANDING FOR A LOAN RESTRUCTURED IN AUGUST 2019 AND SETTLED 6 MONTHS AGO!!!

Herewith some of the Finchoice pointless Service Numbers :
204949
214678
203103
195509
172921
171658
169138
168164
172921
171658
169138
143200
139996

MP
Marius P's update30 Nov 2020, 14:34
Reviewer Update
I have just received an SMS from Compuscan :

Dated 30-11-2020
Time 14:30

"Your Compuscan dispute CS***1-CD200701 investigation is still in Progress"

This means that Finchoice hasn't as yet rep**** to my dispute and Compuscan has sent Finchoice communication to respond too and await Finchoice to clarify if the dispute is valid.............
Finchoice
Finchoice's reply30 Nov 2020, 15:12
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team