Credit profile impact by poor communication,

Hi team,

I settled an account, DMC has updated but Finchoice has not updated the details making it seem like these are 2 separate accounts. Account was handed over and I have paid and received the letter, not sure why Finchoice still has this account open. When i call Finchoice i am told that they have received communication that this account is closed. When i call DMC they communicate that they have updated their client and also gave me a paid up letter. This account are showing as separate accounts on my profile meanwhile its the same account and closed,

Details, FINCHOICE ***5 - Account number *** - Original account number.

I have been given email addressed by their call agents but i am still not getting assistance.

Regards,