EM
Embrose M

1 reviews | Active since Jul 2020

28 Dec 2020, 10:18

Credit facility in arrears

Hi, I recently used 40% of my revolving credit facility, when I login now it says my account is in arrears even though my payment is due on the 20th of Jan. Can you resolve this? It is either the system is buggy or there is something wrong on my profile, but either way it is bad service and makes Finchoice to be unreliable when you need it

0
Replies (3)
Finchoice
Finchoice's reply28 Dec 2020, 12:34
Official
Good day,
 
 We thank you for your feedback. We strive to
ensure every customer is satisfied with our service, and we apologise for any
way in which we may have inconvenienced you. Allow us to investigate your query
and for one of our  customer service consultants to contact you shortly.
 
 The finchoice team 
EM
Embrose M's update31 Dec 2020, 12:49
Reviewer Update
Hi, it has been over 72 hours and I still haven't received feedback. How long will it take before I get feedback?
Finchoice
Finchoice's reply04 Jan 2021, 15:17
Official
Good Day
 
 Our records show that your query has been resolved. If not,
please let us know so that we can fully resolve your query.
 
 The finchoice team