Covered my father for two years but no funeral payout.

My father passed away on Monday 16 May 2022. On Wednesday I called,got the email to send the claim documents,and sent them through. I have been sending them daily until Friday. If it is not a rude salesperson telling me they got them and to certify the attached bank statement before they pay out, it is another telling me to keep resending and resending until something happens. Considering I have been paying for this cover for over two years,I am so broken that they fail to pay out when I needed them the most. My father was buried without the dignity I had wanted when I took out this cover.