*********** consultant

I was retrenched end May of this year I have personal loan with finchoice and short term with mobi, I called them in mid June(13/06/2024) to notify them and find out what is the next step to apply for credit life,the wonderful lady I spoke to on that day advice me that I will need to wait aparently 30days after retrenchment before I can submit for claim, I called again this afternoon spoke to an incompent consultant who put me on hold every 2 seconds(does not know what she doing) and told they cannot assist me with my credit life claim, mind you my debit orders went off this morning for both mobi and finchoice with the last money I had and my debit date only last day of the month , when I asked her why can't I claim she than said I took out a recent loan, and the is a 90 days waiting period. I than told her I am aware of that however with the mobi (short term) there is no waiting period she put me on hold again and dropped the call. in total I was on the call with her almost 30 min where she dropped the call and didn't even bother to call back.. You guys have incompent workers.. CAN SOMEONE THAT IS CAPABLE TO ASSIST ME WITH MY RETRENCHMENT REQUEST PLEASE CALL ME AND ASSIST.