TM
Tsholofelo M
1 reviews | Active since May 2024
05 Feb 2025, 11:42
Complete ripoff.
After making my final payment, they made an error and sent me money that I know nothing about. I contacted my bank and them the same so that they can reverse it. They said I have to manually send the money as they cannot reverse. I wasted my airtime and my energy on nonsense. Not to mention the additional charges that I knew nothing about. If it wasn't for their error, I wouldn't know about the charges.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
05 Feb 2025, 12:14
Good day Tsholofelo,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply05 Feb 2025, 12:14
Official
Good day Tsholofelo,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
TM
Tsholofelo M's updateReviewer Update
05 Feb 2025, 12:19I was already on a call with your customer service department. I finally found a resolution after I had to act like a mad person. Your call centre dept is worse than makro.
TM
Tsholofelo M's update05 Feb 2025, 12:19
Reviewer Update
I was already on a call with your customer service department. I finally found a resolution after I had to act like a mad person. Your call centre dept is worse than makro.
Finchoice's replyOfficial
07 Feb 2025, 10:06
Good day Tsholofelo,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply07 Feb 2025, 10:06
Official
Good day Tsholofelo,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team