Complete incompetence

I have had no bad experience with Finchoice they helped me a lot but now that I want to close my account and get a paid-up letter from my Finchoice Mobi account I'm being sending from pillar to post and phoning them is a nightmare. The options they have does not even help because you have to choose an option of which you know won't bring you to the correct department and then when you state your case you are being transferred but then the line dropped. I have sent an email requesting the above and I got the complete wrong information. All I'm asking is give me my information that I'm looking for then I'm out of your hair. For now, I will give you a one star until you resolve my query correctly, I will definitely change the star.