RA
Ronell A
1 reviews | Active since Oct 2013
15 Jun 2022, 17:24
COMPLAINT - FINCHOICE DENIES RECEIVING SETTLEMENT FROM EVEN THOUGH PAYMENT INTO THEIR ACCOUNT WAS CONFIRMED
I have a 12month loan with Finchoice which has been paid by Nedbank in April 2022. Proof of payment was sent to Finchoice and Nedbank even confirmed with FNB (who is the bank that Finchoice banks with) that the funds have cleared in Finchoice account but they keep on saying that they did not receive the funds even though proof of payment has been sent to them numerous times. I have been paying both Finchoice and Nedbank for 2 months now and Finchoice just denies receiving the funds. I have no idea who - but someone is not being ethical here.
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Finchoice's replyOfficial
17 Jun 2022, 19:50Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply17 Jun 2022, 19:50
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team