NM
Nomfundo M
1 reviews | Active since Dec 2023
21 Dec 2023, 07:10
Complaint
They have debited me without my knowledge and they didn't communicate anything with me I tried calling them and emailing them even on whatsapp but I couldn't get back my money they've caused so much inconvenience for me but they not even bothered.
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
21 Dec 2023, 10:27Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply21 Dec 2023, 10:27
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
21 Dec 2023, 10:35Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply21 Dec 2023, 10:35
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NM
Nomfundo M's updateReviewer Update
21 Dec 2023, 13:59Good day
No the query hasn't been resolved my money is not on my account as yet and email received shows incorrect information how can you debit my account just because you have an authorized debit where as that account was paid for long ago but you still debiting for it how's that being professional also my debits with you were for the last Friday of the month
No the query hasn't been resolved my money is not on my account as yet and email received shows incorrect information how can you debit my account just because you have an authorized debit where as that account was paid for long ago but you still debiting for it how's that being professional also my debits with you were for the last Friday of the month
NM
Nomfundo M's update21 Dec 2023, 13:59
Reviewer Update
Good day
No the query hasn't been resolved my money is not on my account as yet and email received shows incorrect information how can you debit my account just because you have an authorized debit where as that account was paid for long ago but you still debiting for it how's that being professional also my debits with you were for the last Friday of the month
No the query hasn't been resolved my money is not on my account as yet and email received shows incorrect information how can you debit my account just because you have an authorized debit where as that account was paid for long ago but you still debiting for it how's that being professional also my debits with you were for the last Friday of the month
Finchoice's replyOfficial
21 Dec 2023, 14:28Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply21 Dec 2023, 14:28
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
NM
Nomfundo M's updateReviewer Update
21 Dec 2023, 21:17Good day
Your company is really inconveniencing me right now I need to do somethings with the money you guys debited the agreed date and amount we agreed upon is not what you are currently doing the debit date was supposed to be the 29th I need that money back in my account before the end of business tomorrow no one is calling me regarding this you are ignoring my complaint in all your contact platforms as a financial institution should be both POPI ACT and FAIS compliant but you keep changing the amounts on my account without even speaking to me I will not tolerate such treatment.
Your company is really inconveniencing me right now I need to do somethings with the money you guys debited the agreed date and amount we agreed upon is not what you are currently doing the debit date was supposed to be the 29th I need that money back in my account before the end of business tomorrow no one is calling me regarding this you are ignoring my complaint in all your contact platforms as a financial institution should be both POPI ACT and FAIS compliant but you keep changing the amounts on my account without even speaking to me I will not tolerate such treatment.
NM
Nomfundo M's update21 Dec 2023, 21:17
Reviewer Update
Good day
Your company is really inconveniencing me right now I need to do somethings with the money you guys debited the agreed date and amount we agreed upon is not what you are currently doing the debit date was supposed to be the 29th I need that money back in my account before the end of business tomorrow no one is calling me regarding this you are ignoring my complaint in all your contact platforms as a financial institution should be both POPI ACT and FAIS compliant but you keep changing the amounts on my account without even speaking to me I will not tolerate such treatment.
Your company is really inconveniencing me right now I need to do somethings with the money you guys debited the agreed date and amount we agreed upon is not what you are currently doing the debit date was supposed to be the 29th I need that money back in my account before the end of business tomorrow no one is calling me regarding this you are ignoring my complaint in all your contact platforms as a financial institution should be both POPI ACT and FAIS compliant but you keep changing the amounts on my account without even speaking to me I will not tolerate such treatment.
Finchoice's replyOfficial
22 Dec 2023, 11:57Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply22 Dec 2023, 11:57
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team