EM
Edith M

1 reviews | Active since Dec 2023

26 Dec 2023, 08:33

Complaint about late charges payment on my account

Every month Finchoice miss their payment whereas there is money in my account and later on they call me and tell me that I have missed the payment,they charge late payment charges on my account,the interest ,I think they even charge their call expenses on my account .every month we make a new debit date while we had debit date.I need the credit for those late payment charges how can they charge me that money for their mistakes.

0
Replies (2)
Finchoice
Finchoice's reply28 Dec 2023, 09:15
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply28 Dec 2023, 09:22
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team