Complaint.

I had an acc with Finchoice i took 2loans .1loan was paid up July last yr and the 2nd oe paid early this yr.I have both paid up letter but credit score still shows that im owing Finchoice .My loan was R3000 but credit score shows bigger amounts of loans Ive been asking them to remove these 2 debts because its paid up.They've been promising to do that.Now that I have a their phone that i supose to finish paying August 2021 they yold me that they will only remove my name if the phone is paid off as well.The phone has nothing to do with the loan ddbt that is paid off.The phone will be 24monts Aug 2021 so i dont understand why do i have to wait for so long for them to remove these 2 paid debt. It just make a negative impact on my name.