COMPLAINT

I Eunice Sibisi a customer of Finchoice , i bought a cell phone now i lost my phone i call them to let them know said i must send an email to them yes i did send it on the 14 of June 2021. I spoke to Asavela and Aneliswa as they didn't call me for feedback i had to call them. They don't care i call last week Monday talk to Aneliswa and she keep me holding for 15 minutes and also Asevela i hold for 10 minutes of which is not accetaple. Asevela was so rude tome i asked her manager email address she didn't wanted to give him. I send all the document id copy and afidavit that were needed there till today i don't have a phone i cannot communicate with my family but i am still paying the bill . They are unproffessional