Complain

Complain... Someone used my particulars to apply for a personal loan at finchoice . The person deposited the money in my account. The money was deposited on the 4th February 2020 and also on the same date was transferred to another account. Surprisingly there was no notification about it. All my transactions notified me. On the 28th February I received notification of a debit order deduction starting that is payment for the loan I app**** from finchoice. I reversed the the debit order because I know that I didnt apply for a personal loan. After seven days Thembeka from finchoice called me wanted me to make arrangement when to pay my loan. I asked her what criteria to apply for a personal loan. She told me that they need ID copy ,bank statement .I told her that i don't send none of the copies. She insisted that i send them. She hung up.The following day a lady by the name of Cynthia called asked her if she had my and tell me the documents that are in my file said that file is at head office promised to assist me. The next another lady also called so that I must make arrangement for the payment. I asked her if she had my file and she said yes. I pleaded to her to tell me what is in my file. She couldn't tell me. She hung up the fone. I think there is a person at finchoice de*****ed finchoice using my bank details .I think because I bought blankets and linen at homechoice,I think is where they got my particulars. Can you please help to track them. I send email and tried calling but i couldn't get through. I am not working and retired. I want to clear my name. I can't afford to pay money that i dnt apply nor received.