CF
Cassiem F
1 reviews | Active since Jul 2018
14 Sept 2019, 09:38
COMMUNICATION IS A PROBLEM AT FINCHOICE
I HAVE A REFUND THAT IS DUE TO ME OF R300.00 I SPOKE TO SHAUN AND JALENE IN THE COLLECTIONS DEPARTMENT HE TOLD ME THE REFUND WAS PENDING AUTHORISATION AND WILL BE PAID OUT WITHIN 24HOURS.IVE BEEN CALLING FROM THURSDAY REGARDING THIS REFUND AND EVERY CONSULTANT I SPEAK TO TELLS ME A DIFFERENT STORY,APPARENTLY THE BACK OFFICE DEALS WITH PAYOUTS AND THEY DONT TAKE ANY CALLS. THEY QUICK TO TAKE YOUR MONEY BUT WHEN IT COMES TO REFUNDS YOU HAVE TO WAIT
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Finchoice's replyOfficial
14 Sept 2019, 09:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply14 Sept 2019, 09:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team