Closing of Finchoice Account

I have called and wanted to close my account as it appears open on my credit record. The service agent said the account has money in it hence they cant close it. I did follow up because they said they will send that money back into my account after 3 working days, to date there's still no help. I've gone through this process of waiting for 3 working days for more than twice and sadly there is no specific number to call, you have to be on the call for close to 18 min with your own airtime.