NM
Nkuli M

1 reviews | Active since Apr 2017

18 Apr 2017, 15:41

Closed HomeChoice Account used for *****

<p>Begin of January, I wanted to apply for a loan at FinChoice. Which I did, and was requested to send all the necessary documents that were needed, I did exactly that. Kept on calling about the progress of the application assisted by Akhona from the loan department.</p> <p> </p> <p>After a numerous calls, he tells that my CLOSED HomeChoice account is being suspected that it was used for ***** by some lady, which he said he will speak to his superiors about it and come back to me.</p> <p>Waited for days to recieve the call from him to explain to me HOW did it happen that they didn't see that before I even ask for a loan from them.</p> <p> </p> <p>All necessary documents sent to them but still have to beg them to give me the feedback. Supp**** them with my old account numbers, my old physical addresses and coloured certified ID copies, still no FEEDBACK recieved and NOT even a single call was recieved from them I have to call them EVERYTIME to check if it is fixed. Even sent the documents to his superior, and guess what he never came back to me for the progress (still waiting for the call).</p> <p> </p> <p>I am sick, tired and furious of this now. This needs to be resolved ASAP. My name can't be dragged in some ***** that even HomeChoice/ FincChoice can't resolve. </p>

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Replies (1)
Finchoice
Finchoice's reply21 Apr 2017, 07:54
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention.

Can you please supply your contact information to *** as we would like to contact you. Thank you.

Kind regards
FinChoice Team