TM
Theodorah M
1 reviews | Active since Nov 2019
10 Mar 2022, 11:11
Close my ****** account be closed!!!
I have made numerous calls and sent emails about closing my account with Finchoice. The account was paid up years ago and a paid up letter was sent, I have been struggling to get them to update my credit report with the status of closed. I'm being sent from pillar to post. How hard is it to close the account on my credit report?? It's still showing as open even after many years of being paid up. This is so irritating I'm so tired of Finchoice. I don't know whether the consultants don't know how to do this or the are just arrogant.
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Replies (3)
Finchoice's replyOfficial
10 Mar 2022, 21:49 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply10 Mar 2022, 21:49
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
15 Mar 2022, 10:17Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply15 Mar 2022, 10:17
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
TM
Theodorah M's updateReviewer Update
26 Mar 2022, 10:20Your records are showing that the query is fully resolved but in my credit report it's still showing as active. I want it closed on my credit report. I was promised that it would be updated in 7 working days, that has not being done.
TM
Theodorah M's update26 Mar 2022, 10:20
Reviewer Update
Your records are showing that the query is fully resolved but in my credit report it's still showing as active. I want it closed on my credit report. I was promised that it would be updated in 7 working days, that has not being done.