Clearance of transfered accounts from my credit report

I have been with Finchoice for some time now and I had a good service until recently. There are three accounts that shows to my credit report as active whereas they're not. I called Finchoice several times requesting them to clear these accounts and I was told that they have been cleared but they are still there even today.

I have requested a paidup letters or something that states that these accounts are not active but they don't want to issue the letter, they say the accounts were transferred.