Clear my name on all credit bureau please. Account paid up in February already!

I have paid and settled my 2 accounts in February 2023. I have communicated with Fincoice via email requesting them to clear my name on the credit bureau and they have promised to do so. I have sent the paid-up letters and lodged disputed but still FinChoice promises to clear my name but still they choose not to do so. I have waited for the 40-day period to pass and STILL I am not cleared. Please assist I do not owe them anything anymore clear my name on all credit bureaux.