Cellphone number update and password reset a mission,

I have to say that fin choice mobi money is the worst. I've been trying to login to the mobi money app for a month now. after changing my cellphone number. i have tried to reset my phone password but the otp goes to my previous cell number. I have contacted the call center regarding this and all they can tell me is that i have to wait on one of there agents to phone me to update my details. Like really now. Why do they have to make things so difficult just to access an app. I even tried to withdraw using the sms method and that didn't work and when i phoned in again. i was told that my account is locked. I have never experienced this with any other company. Why make things so difficult. at times when u really need there help. But they on time to deduct.

I don't think ill continue using them. As i noticed by the other reviews that im not the only one having the same issue.