Cant get hold of right people, knowone cares to call back

My two finchoice loans that I had were in arrears and I did settle the loans on the 11th August 2017.

I dealt with a outside agency by the name of NRB risk solutions who did send me the settlement letters and once payments were made, company did send me paid up letters for the accounts however these accounts are still reflecting on my credit bureau as in opened and in arrears.

I did initially speak to NRB risk solutions who advised that I would need to contact Finchoice directly to request for them to update the credit bureau, I contacted the normal customer service line ********** 246 a few times and they advised that I need to contact the finchoice debt review department on ***in order for them to look into my profile, I've been trying to contact this department for the last 2 weeks or so now and I wait 20 minutes, 30 minutes without getting through to anyone until my airtime cuts.

I decided to phone the normal line yesterday and request for a teamleader, spoke to a teamleader by the name of Yushree who confirmed that there is a problem with the debt review line and provided me with a number for a teamleader from Debt review which is ********** 244 and also confirmed that the teamleader will call me back this morning. Till now I haven't received any call.

I've now called the call centre twice today and requested for Yushree and the first time he was on another call and then the second he weren't available on the floor however the agents advised that they will get him to give me a call back, still haven't received any call back.

I dont understand how it can be way longer than a month that the accounts are paid however it still hasnt been updated by finchoice, I also had other accounts that were paid at the same time that were updated in August already and its only finchoice that haven't updated the credit bureau as yet.

I need this to be updated urgently as its now holding up my life and it seems that knowone wants to assist or is willing to even try.

My id number is ********** 166084 and contact number ********** 307