Cancellation of Loan Application - Extremely Rude Staff

Good day,

I am absolutely disgusted at the service received from yourselves.

I app**** for a loan last week Wednesday. I was told that it would take 24 hrs. Gosh here I am a week later and still waiting.

Despite your call centre staff being trained to say you will be advised via SMS there is no communication whatsoever.

If I do not follow up i hear nothing. They keep saying it is being escalated, or we will get back to you but nothing.

Today I called the call centre and was very rudely spoken to by the Consultant who didnt even wait for me to finish, she just put the phone down on me.

I called again to be told that even though my documents were received it was in the wrong format. I explained to the lady that myself and someone from the loan dept went through it and it opened, for her to insist with me that she is reading yesterdays comments and that it was the incorrect format and am i resending? So if I didnt call I would not have known I had to resend as they just dont communicate.

I am cancelling my loan, I will put this experience on Hello Peter and every social media platform I can.

Absolutely terrible.