IR
Inno R

1 reviews | Active since Mar 2020

27 Sept 2024, 09:33

Cancellation of a policy : Disaster

I did an application of a personal loan last year in 2023 for 12 months, on the application it was compulsory for me to take out their loan with a funeral policy or else they wouldn't assist. So I had to take the funeral policy. Now I have paid up their loan but they continue to debit the money for the funeral policy. I called them and request that they cancel the policy because I Don't need it it was only for the loan purposes. It's been 3 months struggling to cancel this policy. What they doing is wrong, they can't be forcing client to take out a policy however no choice to cancel, what type of law or policy are they using. The policy doesn't even have a beneficiary, yet they continue to debit my account. I made it clear from the onset that I will put a beneficiary on the policy because it's only for this loan purposes after loan is paid up I will gladly cancel the policy. Do we really have to suffer like this to do a cancellation. Kindly cancel and refund back my small amount of money. I need it

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Replies (3)
Finchoice
Finchoice's reply27 Sept 2024, 10:45
Official
Good day Inno,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
IR
Inno R's update30 Sept 2024, 07:21
Reviewer Update
I will be waiting to hear from you and hoping that this policy will be canceled, no debit order to you guys from my account.

Thanks
Finchoice
Finchoice's reply30 Sept 2024, 15:24
Official
Good day Inno,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team