Calling me about deceased client 7 days after sending through the DEATH CERT.

FinChoice has been calling me regarding my sisters account. I then told them that my sister passed away 28 Aug. They told me to send through the Death Cert and ID copy ASAP to given email address (***********). I did that on 5 Sept and received a response that the docs were sent through to the relevant dept and given TicketID 194785. Seven days later I am still getting calls asking for my sister.

I AM HIGHLY INFURIATED WITH THE LEVEL OF DISSERVICE FROM FINCHOICE.

I find it dispicable that their systems are so useless that even after sending the death certificate of the client, 7 days later you they are still calling me asking for her.

I have now called again and was told to send those docs to ***********.

Someone better action accordingly this time!