GS
Gwendoline S
1 reviews | Active since Oct 2020
10 Apr 2026, 07:27
*****
I received an email from Finchoice about a funeral cover, I went on the website to check it out and I did quote, I then did not finish the whole process next thing I get calls which I ignore and then I get a bank notification to approve a Debi check mandate, which I don't because I was simply checking a quote. Finchoice requests my bank to Approve the Debi check mandate which I have not agreed to, to me that is ***** as I did not submit any funeral policy but I only did a quotation. I need to report both FNB and Finchoice for *****.
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Replies (2)0
Replies (2)Finchoice's replyOfficial
10 Apr 2026, 07:55Hello Gwendoline,
I'm sorry to hear about the situation that has occurred, and I understand your frustration. It's important that our customers feel comfortable while using our services, and I'm truly sorry for any discomfort this has caused you.
Please allow us some time to investigate this for you. We will reach out via email with updates on the resolution.
Warm regards,
The FinChoice Team
Finchoice's reply10 Apr 2026, 07:55
Official
Hello Gwendoline,
I'm sorry to hear about the situation that has occurred, and I understand your frustration. It's important that our customers feel comfortable while using our services, and I'm truly sorry for any discomfort this has caused you.
Please allow us some time to investigate this for you. We will reach out via email with updates on the resolution.
Warm regards,
The FinChoice Team
Finchoice's replyOfficial
18 Apr 2026, 10:15
Good day Gwendoline,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply18 Apr 2026, 10:15
Official
Good day Gwendoline,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
