1 reviews | Active since Dec 2016
Bulletin service
Good Day,
I was asked by Finchoice when my payday was in December so they could deduct early due to early paydates, I informed you my paydate was the 15th and my Mobicredit was deducted, when I checked again it said it would be deducted again the 31st of December, how is this possible? Now I am told my account is an arrears and the next payment is end of February, what the hell is going on? Do you even know what you are doing? Not to mention my bank charges of over R100 cause the payment was reversed and the R200 I spent on calls to Finchoice who assured me this was an error on their part, I have been a customer for many years, but seeing the way you have started to conduct business I can't wait to finish my accounts with you!!!!!!
Jacqueline Stevens
This email was sent 3 days ago, still no response and now I get a message saying my account is in arrears, please hire people that know what the hell they are doing!!!!
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer service agents to contact you and close the Mobi Account as per your request.
The finchoice team
Best regards,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer service agents to contact you and close the Mobi Account as per your request.
The finchoice team
Best regards,