JP
Jabulani P

1 reviews | Active since Sept 2013

03 Mar 2016, 12:54

Breach of Contract

When the agent / consultant concluded the deal, she advised me that should it happen that I settle my account within 6 months, I won't be charged interest, the only amount that will be charged will be the loan amount granted, now I called sometime last week to request the settlement amount, I was given an amount which when I add up with what I already paid, exceed the loan amount granted, so I want to find out as to why is this happening? Is it your way of attracting people thereafter you don't deliver on what you promised?<br> Contract is a legal document, so I request Finchoice to honor it by giving me a settlement amount that will be equivilant to what was granted (inclusive of what I already paid). Kindly listen to your recordings and revert back to me urgently before I escalate the matter to NCR. Last week the lady that I spoke to advised me that someone will revert back to me, to date, that hasn't happened.

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Replies (1)
Finchoice
Finchoice's reply03 Mar 2016, 13:01
Official
Hello JabulaniPatsa1,

Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.

We will investigate your query and we will get a consultant to contact you with feedback.

Regards
Management Team