SM
Sinenhlanhla M
1 reviews | Active since Feb 2021
03 Feb 2021, 11:45
Bodies piling up while Finchoice is refusing to process claims
The Finchoice funeral policy department has no respect for its clients. The last thing you want when making a funeral claim after the loss of a loved one is *********** people. I have since January 21 trying to get Finchoice to process a claim, until today on February 3, I have received no correspondence from them. I have tried different means of communicating with them atleast to confirm receipt of my claim documents and the progress of my claim. There is no clear indication of what is happening, except telling me to wait as they have a backlog and that I will get an sms as soon as they do my claim. It's been more than two weeks. Bodies are polling up in mortuary while Finchoice is taking its sweet time in processing tge claims.
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Replies (5)
Finchoice's replyOfficial
03 Feb 2021, 15:12Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply03 Feb 2021, 15:12
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
SM
Sinenhlanhla M's updateReviewer Update
05 Feb 2021, 09:49The last time I checked, Hellopeter made businesses resolve complaints faster, these days companies like Hollard and Finchoice do not care. I posted a complaint here this week and no one has bothered to call me in order to resolve my claim. I have tried anything and everything. All I get is, rude and *********** call centre agents. My calls dropped on me when I request to speak to a team leader who knows what is going on because after two weeks of trying to lodge a claim, these call center agents are just useless. Now that Finchoice has to pay my claim, no one cares and yet this company takes money from my account every month, and I have not missed a single payment.
SM
Sinenhlanhla M's update05 Feb 2021, 09:49
Reviewer Update
The last time I checked, Hellopeter made businesses resolve complaints faster, these days companies like Hollard and Finchoice do not care. I posted a complaint here this week and no one has bothered to call me in order to resolve my claim. I have tried anything and everything. All I get is, rude and *********** call centre agents. My calls dropped on me when I request to speak to a team leader who knows what is going on because after two weeks of trying to lodge a claim, these call center agents are just useless. Now that Finchoice has to pay my claim, no one cares and yet this company takes money from my account every month, and I have not missed a single payment.
Finchoice's replyOfficial
05 Feb 2021, 10:46Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 Feb 2021, 10:46
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
SM
Sinenhlanhla M's updateReviewer Update
08 Feb 2021, 12:27Today is Monday February 8th and Finchoice is still refusing to process my claim. A lady phoned me on Friday and said she was responding to the complaint I lodged through HelloPeter. She promised to come back to me. She didn't. I am so hurt. I feel useless. I don't know what yo do. Finchoice is just not interested.
SM
Sinenhlanhla M's update08 Feb 2021, 12:27
Reviewer Update
Today is Monday February 8th and Finchoice is still refusing to process my claim. A lady phoned me on Friday and said she was responding to the complaint I lodged through HelloPeter. She promised to come back to me. She didn't. I am so hurt. I feel useless. I don't know what yo do. Finchoice is just not interested.
Finchoice's replyOfficial
08 Feb 2021, 14:05Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply08 Feb 2021, 14:05
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team