FM
Fancy M456
1 reviews | Active since Jul 2020
27 Jul 2020, 23:28
Biggest **********
In February 2016 I took a 6months loan of R3900.00 with finchoice I payed for 3months and I couldn't pay the remaining 3months because I had financial problems, they then called me i acknowledged that I owe them and I started paying them again September 2016 until November 2017. In May 2020 they started calling me telling me I owe them R1050.00 I requested they send me a statement because I believe I payed them in full in 2017 and they never did. In July 2020 I called their customer care and I was informed I have two accounts with them when I only took one loan with them and I owe them R4010.00, I asked the consultant to email me the statements and she promised she will forward them but she never did, I called them again and they told me they cannot help me as my account has been handed over, they gave me the collectors numbers I called them and they told me my account was closed 08 April 2019, I called finchoice again and I was given another company that I was handed to in June 2020 but I could get hold of them, I then sent finchoice and email because I was not getting any help from them instead I was being sent from Pilar to post and I couldn't understand what was going on an their consultants seem to be confused as well. All I want is for them to send me send me a statement reflecting the initial loan amount and the monies I payed to them until 2017, and a breakdown of how they got to R4010.00.
Helpful (0)
Replies (12)0
Replies (12)
Finchoice's replyOfficial
28 Jul 2020, 15:14Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply28 Jul 2020, 15:14
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
FM
Fancy M456's updateReviewer Update
29 Jul 2020, 08:51Since FinChoice refused to forward me my statement I went to my bank and they provided me with a statement for 2016/2017, the initial loan amount was R3900 and I was supposed to pay R536. 60 for 6months but on the statement it shows I made 4 payments from June 2016 to September 2016 (R2146. 40) and I could not pay the remaining 2months. They called me in October 2016 and we made arrangements for me to make payments on the remaining 2 installments (R1073. 20) they started debiting R302. 20 from my account from November 2016 until September 2017 which in total was (2719.80). So all in all I have payed them R4866. 20. I cleared my credit record in April 2020 and in May 2020 they started calling me telling me I owe them R1050.00 and I requested they send me a statement but they still haven't sent it to me. In June I app**** for a home loan and I learned last week that they blacklisted me. Called their call center and I was told I have two accounts on my name when I only took one loan with them and I was owing them R4010. 00 I requested they send me the statement and the breakdown of how they got to that amount but they never did. You will be happy to know that because of this finchoice nonsense I have lost my home loan.
FM
Fancy M456's update29 Jul 2020, 08:51
Reviewer Update
Since FinChoice refused to forward me my statement I went to my bank and they provided me with a statement for 2016/2017, the initial loan amount was R3900 and I was supposed to pay R536. 60 for 6months but on the statement it shows I made 4 payments from June 2016 to September 2016 (R2146. 40) and I could not pay the remaining 2months. They called me in October 2016 and we made arrangements for me to make payments on the remaining 2 installments (R1073. 20) they started debiting R302. 20 from my account from November 2016 until September 2017 which in total was (2719.80). So all in all I have payed them R4866. 20. I cleared my credit record in April 2020 and in May 2020 they started calling me telling me I owe them R1050.00 and I requested they send me a statement but they still haven't sent it to me. In June I app**** for a home loan and I learned last week that they blacklisted me. Called their call center and I was told I have two accounts on my name when I only took one loan with them and I was owing them R4010. 00 I requested they send me the statement and the breakdown of how they got to that amount but they never did. You will be happy to know that because of this finchoice nonsense I have lost my home loan.
Finchoice's replyOfficial
30 Jul 2020, 18:48Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply30 Jul 2020, 18:48
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
FM
Fancy M456's updateReviewer Update
30 Jul 2020, 19:39I'm surprised to learn that my query was resolved, when was it resolved? It this how you treat people you **** and then update your records with lies without even informing the complainant?
FM
Fancy M456's update30 Jul 2020, 19:39
Reviewer Update
I'm surprised to learn that my query was resolved, when was it resolved? It this how you treat people you **** and then update your records with lies without even informing the complainant?
FM
Fancy M456's updateReviewer Update
08 Aug 2020, 09:58I made a payment on 03/08/2020 of the money you claim i owe that you **********ly added to my account, Chantel Sives promised to send me the paid up letter on monday today its Saturday and I'm still waiting and now she's not responding to my emails. Can you and your friends at nimblegroup forward me that damn letter! You were too quick to blacklist me last month can you please use the same speed to clear my name and send me that ****en letter! I dont ****en understand what is the delay! Why should I run after you when I've payed you? From your reviews I dont know why that company is still open.
FM
Fancy M456's update08 Aug 2020, 09:58
Reviewer Update
I made a payment on 03/08/2020 of the money you claim i owe that you **********ly added to my account, Chantel Sives promised to send me the paid up letter on monday today its Saturday and I'm still waiting and now she's not responding to my emails. Can you and your friends at nimblegroup forward me that damn letter! You were too quick to blacklist me last month can you please use the same speed to clear my name and send me that ****en letter! I dont ****en understand what is the delay! Why should I run after you when I've payed you? From your reviews I dont know why that company is still open.
FM
Fancy M456's updateReviewer Update
10 Aug 2020, 17:10Again they update their reviews with lies. I paid these people the money they **********ly added to an old account on monday 03/08/2020 today its 10/08/2020 and im still waiting for them to clear my name and forward me a paid up letter but they are sending me from pillar to post. I dont understand what is so difficult to close the mother ****en account and send me ****en letter that their useless consultant Chantel Sives promised to forward last week Monday! They want to keep the account open so they can add more money in the future and claim i owe them again. I read their reviews and everyone is complaining about the same thing, I really don't understand why they are still operating! Please forward me that damn letter and clear my ****en name!
FM
Fancy M456's update10 Aug 2020, 17:10
Reviewer Update
Again they update their reviews with lies. I paid these people the money they **********ly added to an old account on monday 03/08/2020 today its 10/08/2020 and im still waiting for them to clear my name and forward me a paid up letter but they are sending me from pillar to post. I dont understand what is so difficult to close the mother ****en account and send me ****en letter that their useless consultant Chantel Sives promised to forward last week Monday! They want to keep the account open so they can add more money in the future and claim i owe them again. I read their reviews and everyone is complaining about the same thing, I really don't understand why they are still operating! Please forward me that damn letter and clear my ****en name!
FM
Fancy M456's updateReviewer Update
10 Aug 2020, 17:19Just so you know I will keep updating hello peter everyday until you forward me the ****en letter
FM
Fancy M456's update10 Aug 2020, 17:19
Reviewer Update
Just so you know I will keep updating hello peter everyday until you forward me the ****en letter
FM
Fancy M456's updateReviewer Update
11 Aug 2020, 17:38Finchoice and their friends at Nimble group still have not forward me the paid up letter that their useless consultant Chantel sives promised to foward last week Monday already! They are now not responding to emails now that they got the money they ****med me. Can u forward that damn letter n clear my ****en record
FM
Fancy M456's update11 Aug 2020, 17:38
Reviewer Update
Finchoice and their friends at Nimble group still have not forward me the paid up letter that their useless consultant Chantel sives promised to foward last week Monday already! They are now not responding to emails now that they got the money they ****med me. Can u forward that damn letter n clear my ****en record
FM
Fancy M456's updateReviewer Update
11 Aug 2020, 17:42I contacted your legal department and I am being sent from pillar to post! I've paid you! Can you foward that damn letter! Why should I now run after you?
FM
Fancy M456's update11 Aug 2020, 17:42
Reviewer Update
I contacted your legal department and I am being sent from pillar to post! I've paid you! Can you foward that damn letter! Why should I now run after you?
FM
Fancy M456's updateReviewer Update
12 Aug 2020, 14:32They still have not forwarded me the paid up letter, I have since lodged a complaint with the ombudsman and I am going to take legal action. I have also informed certain news papers. They want to keep this account open and then after 3/4 years they add funds to the account and sell it to their friends at nimble group. I have read the reviews and everyone is complaing about added funds, delays in issuing of paid up letters and their *********** staff. I will continue to update hello peter until they are investigated and hopefully closed down. I am still waiting for that ****en letter! And I will continue to look for other ways to expose you.
FM
Fancy M456's update12 Aug 2020, 14:32
Reviewer Update
They still have not forwarded me the paid up letter, I have since lodged a complaint with the ombudsman and I am going to take legal action. I have also informed certain news papers. They want to keep this account open and then after 3/4 years they add funds to the account and sell it to their friends at nimble group. I have read the reviews and everyone is complaing about added funds, delays in issuing of paid up letters and their *********** staff. I will continue to update hello peter until they are investigated and hopefully closed down. I am still waiting for that ****en letter! And I will continue to look for other ways to expose you.
Finchoice's replyOfficial
13 Aug 2020, 17:49Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply13 Aug 2020, 17:49
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
FM
Fancy M456's updateReviewer Update
13 Aug 2020, 18:53I finally received the paid up letter after fighting with these idiots. I will keep checking if they have closed this account and cleared my name to avoid them from ******** me again. My experience with them was horrible and I wouldn't advice anyone to do business with these **********, i still feel they should be investigated and hopefully closed down.
FM
Fancy M456's update13 Aug 2020, 18:53
Reviewer Update
I finally received the paid up letter after fighting with these idiots. I will keep checking if they have closed this account and cleared my name to avoid them from ******** me again. My experience with them was horrible and I wouldn't advice anyone to do business with these **********, i still feel they should be investigated and hopefully closed down.