1 reviews | Active since May 2016

22 Jul 2020, 15:30

Big time ******

Due to covid 19 we have all went through a hard time and i was retrenched from work. When I took out the loan with finchoice I was told that I would be covid for retrenchment. When i app**** for the retrenchment benefit after paying for it i was declined. first i was told they needed an affidavit from the police, then i was told they would refund me, i later had to continue to pay the loan and was told by a consultant it is not her fault covid exists (as if it was mine). They ignored all my mails since i was retrenched and continued to debit my account. They promise to call you back but never do. Save yourself and don't bother how can you trust people who are fast to take your cash but can't be trusted when they need to give it back.

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Replies (4)
Finchoice
Finchoice's reply22 Jul 2020, 16:41
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team

Best regards,

's update22 Jul 2020, 18:10
Reviewer Update
That's one of the problems you guys keep promising to call back and you never do. Its just a tactic used to try silence people.
Finchoice
Finchoice's reply22 Jul 2020, 18:13
Official
Good day,

We thank you for your feedback. please be advised that we have escalated your Query to the relevant department.

The Finchoice Team

Best regards,

Finchoice
Finchoice's reply05 Aug 2020, 12:10
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team

Best regards,