WS
Werner S

1 reviews | Active since Dec 2011

10 Apr 2021, 11:11

BE CAREFULL

Most irritating company I have ever come across, I have a funeral policy with you and you keep on phoning me everyday asking do I want to change it do I want to add someone and my answer stays the same. So Grace phoned me now said cancel and that I want to speak to manger all she did was put the phone dawn leaving me to wait for more than 5 minutes, she should be fired, you will refund me all the money for the funeral policy, you will cancel my policy. I will also be taking this to my attorneys as well as going to the consumer protection act, you are in violation. By close of business today.

I await my refund and fire grace

0
Replies (12)
Finchoice
Finchoice's reply12 Apr 2021, 08:44
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
Finchoice
Finchoice's reply12 Apr 2021, 16:59
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
WS
Werner S's update13 Apr 2021, 06:55
Reviewer Update
Really the matter is been resolved, no it has not. You get a rude person to phone me has no idea about customer service of how to treat customers, has zero authority. Please going for bad to worse I want the the last 2 recording send to me today via email. My attorneys will be taking the matter further. I still await confirmation of a full refund. So no nothing has been resolved, I think it’s only starting, you have no leadership no managers that’s why it’s such a mess, I never gave you permission to phone me 3 to 5 times fail to ask the same thing which I have answered many times over. If by today your CEO does not phone me and my refund is not confirmed I will also be reporting you to the consumer protection act , as well as the ombudsman. So you will have to deal with them and my attorneys. I aaait your swift reply
WS
Werner S's update13 Apr 2021, 11:50
Reviewer Update
Then you go and phone me again today, wow the levels of incompetency is astounding. I am waiting for the recording I requested
Finchoice
Finchoice's reply13 Apr 2021, 12:42
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team
WS
Werner S's update13 Apr 2021, 15:20
Reviewer Update
When can I expect to get the 2 call recording so requested more than 24 hours ago? Then another thin when will Sean Wibberley be in contact with me to get this resolved, maybe he can cause no one else seems able to. I await your swift reply.

WS
Werner S's update13 Apr 2021, 16:18
Reviewer Update
Stay away from this circus, they harass you, they do not have your consent, the best part it when you ask for the telephonic recording they mention when phoning you, say it’s available at your request, you 1 st have to obtain a subpoena this one clever telesales / social media’s no name told me, I just called them google from then on. Be very careful of these clowns, my attorneys are busy with this, I have also approached the CPA and Ombudsman. Enough now and very rude staff must come down from the leadership Sean Wibberley is obviously not to worried about the image and what’s going on. Soon when his gefacebookt goes up in banners around Wynberg Cape Town with message and replies from his very well trained staff maybe then he would interact and correct the wrongs by that time it might just be to late hey Sean
WS
Werner S's update13 Apr 2021, 16:19
Reviewer Update
Stay away from this circus, they harass you, they do not have your consent, the best part it when you ask for the telephonic recording they mention when phoning you, say it’s available at your request you 1 sy have to obtain a subpoena this one clever telesales / social media’s no name told me, I just called them google from then on. Be very careful of these clowns, my attorneys are busy with this, I have also approached the CPA and Ombudsman. Enough now and very rude staff must come down from the leadership Sean Wibberley is obviously not to worried about the image and what’s going on. Soon when his gefacebookt goes up in banners around Wynberg Cape Town with message and replies from his very well trained staff maybe then he would interact and correct the wrongs by that time it might just be to late hey Sean
WS
Werner S's update14 Apr 2021, 09:16
Reviewer Update
Still waiting for your CEO to phone me but you keep on getting your sales people to phone me, after I clearly said that I do not want anything from you. Now I am telling you to remove me from you system and please tell me you can’t then you are in clear violation of my rights
WS
Werner S's update14 Apr 2021, 16:14
Reviewer Update
Funny how you attempted to call me the entire day and when I pick up the call gets dropped phone I am available
Finchoice
Finchoice's reply14 Apr 2021, 16:16
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team
Finchoice
Finchoice's reply15 Apr 2021, 10:42
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team