jR
joneque R
1 reviews | Active since Sept 2021
10 Jul 2023, 16:41
BAD SERVICE TO GOOD PAYING CLIENTS
I have been, client with them. For quite whole now but have to say they service went down, they ****ed up my debit date, then my account went I arrears made manual payment few days after, then they blocked my account, now my account still reflect in arrears call them numours te to update on they system and they transfer me from one consultant to. Another then they have the audacity to drop the call on me 2 time.. Definitely reporting
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
12 Jul 2023, 16:49Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply12 Jul 2023, 16:49
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
jR
joneque R's updateReviewer Update
13 Jul 2023, 08:27Good day,
Will be waiting patiently for the outcome.
Regards
Will be waiting patiently for the outcome.
Regards
jR
joneque R's update13 Jul 2023, 08:27
Reviewer Update
Good day,
Will be waiting patiently for the outcome.
Regards
Will be waiting patiently for the outcome.
Regards
jR
joneque R's updateReviewer Update
14 Jul 2023, 11:31Spoke to person from finchoice named Remie, he confirmed with me that the fault with my account was with them, and they will get back to me today, however nothing yet, just to show again how finchoice deals with they clients.. Definitely gonna lay compliant with the national credit regulation.
jR
joneque R's update14 Jul 2023, 11:31
Reviewer Update
Spoke to person from finchoice named Remie, he confirmed with me that the fault with my account was with them, and they will get back to me today, however nothing yet, just to show again how finchoice deals with they clients.. Definitely gonna lay compliant with the national credit regulation.
Finchoice's replyOfficial
14 Jul 2023, 18:55Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply14 Jul 2023, 18:55
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team