Bad service, rude staff

<p>Last week i paid R628 by mistake into their account 01.03, i called on 06.03.2017 requesting for a refund. An agent told me that a query was logged & i received an sms with a query/ref number. Few mins after that, another sms came & was advised that my query was resolved. I immediately called the call centre & I spoke to Aviwe, who kept me on hold for more than 5mins before she hung up on me. I called again, spoke to Phathiswa, who **** to me & told me that the backoffice is busy with the query, that's why i got an sms to say "my query was resolved". She gave me a stinking attitude , telling me to call after 48 hours.</p> <p>I called again today,09.03.2017, i get told that i cant get my refund because i took a reloan last week. i cant wait to settle my loan with you. Please stop sending me smses for reloans, i'm not interested in doing business with you again.</p> <p> </p>