BC
Bongani C
1 reviews | Active since Feb 2019
15 Jun 2023, 09:14
Bad service not happy
I app**** for a loan on the 13th of June midday, I sent all the necessary docs, yesterday I called in to check the status of the application and I have been given a run around, it's obvious knowledge that when one applies for a loan they need the money but it's almost 72 hours without any proper response from finchoice this is the 1st time I'm encountering issues with them and to make things worse they don't even call you back when your airtime runs out, FinChoice please better ur service because you can't make a person wait for 3 days on a serious note, the last agent said she is escalating I'm waiting when I log on the finchoice app it says I made an applicant in May which I didn't, can I atleast know wether the loan is approved or not
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
15 Jun 2023, 17:52Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply15 Jun 2023, 17:52
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
BC
Bongani C's updateReviewer Update
28 Jun 2023, 15:30I am really getting disappointed by the level of service from your agents here at finchoice, no TCF whatsoever and they are very Rude I spoke to a Nokwanda and Thabo they both didn't assit me and didn't want to listen to me, they definitely need training, and I app**** for Mobi money in the morning and I haven't received feedback been calling and no assistance I'm just told to wait for what
BC
Bongani C's update28 Jun 2023, 15:30
Reviewer Update
I am really getting disappointed by the level of service from your agents here at finchoice, no TCF whatsoever and they are very Rude I spoke to a Nokwanda and Thabo they both didn't assit me and didn't want to listen to me, they definitely need training, and I app**** for Mobi money in the morning and I haven't received feedback been calling and no assistance I'm just told to wait for what
Finchoice's replyOfficial
28 Jun 2023, 16:37Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply28 Jun 2023, 16:37
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
BC
Bongani C's updateReviewer Update
28 Jun 2023, 16:42I am waiting here there is a reason why I app**** for Mobi money and for you guys not to respond and just keep quite I believe the service can improve
BC
Bongani C's update28 Jun 2023, 16:42
Reviewer Update
I am waiting here there is a reason why I app**** for Mobi money and for you guys not to respond and just keep quite I believe the service can improve
Finchoice's replyOfficial
28 Jun 2023, 16:48Good day,
Thank you for your Feedback, we apologise for any way in which we may have inconvenienced you and this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, we apologise for any way in which we may have inconvenienced you and this has been escalated to the relevant department.
The finchoice team
Finchoice's reply28 Jun 2023, 16:48
Official
Good day,
Thank you for your Feedback, we apologise for any way in which we may have inconvenienced you and this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, we apologise for any way in which we may have inconvenienced you and this has been escalated to the relevant department.
The finchoice team
BC
Bongani C's updateReviewer Update
29 Jun 2023, 07:45I just called The customer service again and I was told that the application is with Validation which I am shocked because I did this application yesterday in the morning, there is no sense of urgency whatsoever, and the responses I'm getting here is that it has been escalated, how because if it was indeed escalated they would have at least givene feedback or communicated with me, I sent all the required documents
Can I please have a clear answer
Can I please have a clear answer
BC
Bongani C's update29 Jun 2023, 07:45
Reviewer Update
I just called The customer service again and I was told that the application is with Validation which I am shocked because I did this application yesterday in the morning, there is no sense of urgency whatsoever, and the responses I'm getting here is that it has been escalated, how because if it was indeed escalated they would have at least givene feedback or communicated with me, I sent all the required documents
Can I please have a clear answer
Can I please have a clear answer
Finchoice's replyOfficial
29 Jun 2023, 08:26Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply29 Jun 2023, 08:26
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team