Bad service just continues

I had a loan with Finchoice previously and I settled the full balance in December 2019 it took Finchoice 6 months to clear my credit record of this loan. When I tried to apply for a loan in this week I was told I still have a debt review status with your company. I advised the consultant that this should have been removed already I was told that she would send through a request to have it removed and I would receive a sms and an email to confirm this to date I haven't received anything. I was also told that I would receive a call back and nothing to date.