ND
Nomthandazo D
1 reviews | Active since Apr 2022
22 Apr 2022, 17:20
Bad service from FINCHOICE
I have put in a Funeral claim on the 7th April 2022, they responded the next day with claim forms to fill which was the 8th, I sent them back on the 11th till today I have had no feedback, every time I call I am told that it has been approved yet no payment till to day. The staff will hang up on me when I request to speak to management. Having a Funeral cover with such companies is not a good idea at all. Imagine if I was depended on this money to do the Funeral. My biggest issue is that you can not communicate with the department directly, you have to go via staff members does not know how to deal with people who have lost the loved ones. I wouldn't wish this kind of service to anyone. It is so bad
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Replies (3)
Finchoice's replyOfficial
23 Apr 2022, 12:12Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Apr 2022, 12:12
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
ND
Nomthandazo D's updateReviewer Update
25 Apr 2022, 17:25I have received an email today around 15:30 requesting for my bank statement again. They are sure they've paid the claim. I guess their employees have committed ***** again because they've done in 2018 on my Home choice account. Why aren't anyone call me to explain what is happening here?
ND
Nomthandazo D's update25 Apr 2022, 17:25
Reviewer Update
I have received an email today around 15:30 requesting for my bank statement again. They are sure they've paid the claim. I guess their employees have committed ***** again because they've done in 2018 on my Home choice account. Why aren't anyone call me to explain what is happening here?
Finchoice's replyOfficial
25 Apr 2022, 22:26Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply25 Apr 2022, 22:26
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team