Bad service from Finchoice

I app**** for a loan and a Mobi money on Friday 14/06/2024 i received both Debi checks and I received the loan already But I don't have access to the Mobi money its on Zero. I call them this morning seeking assistance in getting access to the Mobi money and i was told i didn't apply for it when i have the contract on my emails and the Debi check i have already accepted. How does one trust such a company. I app**** for the loan because i needed the funds urgently so not having access to them when i have already accepted the Debi checks is really frustrating.