BAD SERVICE FINCHOICE

Bad service and debit check During December 2020 wanted a loan with finchoice and app**** but the outcome was that because the company that I worked for 13 years was recently been bought buy new owners in September 2020 so I dont qualify to get the loan, to my surprise January 2021 im now debited for finchoice funeral policy. I have send numerous emails for them to cancel it but no reply.And I was debited for January. - I reversed. Even called the customer service line and all the consultants told they are making a note for it to be canceled. Only last week I got a call from FinChoice and the lady said asked me the reason I'm canceling so I explained she told me she canceled and would get an sms shortly. Now today I get an sms debit order FinChoice R69 again What will it take to get FinChoice to cancel this policy as I'm getting tired of their BAD SERVICE. As this will damage my credit score at some point or already has.