SL
Sean L
1 reviews | Active since Apr 2026
14 Apr 2026, 13:15
Bad Service & False Advertising...
It has been almost 5 days now and the withdrawel I made on my Mobimoney account is still not reflecting. Not only that I am not able to make any further withdrawels from the account. When I call the call centre they tell me it will take 24 hours to resolve...That's what I was told Friday, Monday and then again today. I opened this account to have access to funds in case of emergency. Now I have an emergency and I cannot access the funds. I received an email telling me that this has been resolved...No it has not and the funds are still not reflecting or available yet you are charging me interest on the withdrawel I have not received?
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Replies (2)
Finchoice's replyOfficial
14 Apr 2026, 13:45Hello Sean,
We're genuinely sorry to hear about the troubles you've been experiencing with your Mobimoney account. It's clear that this has caused you significant stress, particularly as you need access to your funds during an emergency. Please allow us some time to investigate this for you. You can expect further communication from us via email as we work towards resolving this issue.
Warm regards,
The FinChoice Team
Finchoice's reply14 Apr 2026, 13:45
Official
Hello Sean,
We're genuinely sorry to hear about the troubles you've been experiencing with your Mobimoney account. It's clear that this has caused you significant stress, particularly as you need access to your funds during an emergency. Please allow us some time to investigate this for you. You can expect further communication from us via email as we work towards resolving this issue.
Warm regards,
The FinChoice Team
Finchoice's replyOfficial
18 Apr 2026, 11:22
Good day Sean,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply18 Apr 2026, 11:22
Official
Good day Sean,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team