BAD SERVICE

I HAVE APL**** FOR A LOAN LAST WEEK, BUT DID NOT GET ANY RESPONSE, WHEN I CALLED CUSTOMER SERVICE, I WAS TOLD THAT MY LOAN WAS CANCELLED BECAAUSE I HAVE ACCEPTED ANOTHER OFFER FROM THEM, I MUST SEND SUPPORTING DOCUMENTS AGAIN...I DID THAT BECUASE I NEEDED MONEY I WAS TOLD THAT ILL GET RESPONSE AFTER 48 HOURS. I WAITED TILL TUESDAY THIS WEEK THEN I CALLED AGAIN THEY COULD NOT HELP ME AS THE GUY THAT I SPOKE TO SAID MY LOAN WAS CANCELLED HIS CALLING THE SUPERVISOR TO CHECK HOW IT GOT CANCELLED....WHILE I WAS WAITING FOR THE SUPERVISOR, HE DROPPED THE CALL. I CALLED AGAIN, I WAS ASSISTED BY A LADY AND SHE ADVISED ME TO RE APPLY OVER THE PHONE, IT DID NOT TAKE LONG AND WE WERE DONE. (I WAS TOLD TO WAIT FOR ANOTHER 48HRS) CALLED ON WEDNESDAY AGAIN THE AGENT TO ME THAT BY YESTERDAY MORNING ILL RECEIVE AN SMS NOTIFICATION ONCE THE FUNDS WERE DEPOSITED.I CALLED AGAIN YESTERDAY THE AGENT TOLD ME THEY ARE STILL VERIFYING.I ASKED ABOUT THE 48HRS RULE, SHE TOLD ME THAT THEY COUNT FROM 8AM - 4PM....ITS FRIDAY TODAY & STILL WAITING. THEY ALSO KEEP SENDING COUNTLESS SMS'S EVERY MORNING FROM THEM