EM
Elsie M

1 reviews | Active since Oct 2013

08 Feb 2017, 14:49

Bad Service Ever

<p>Finchoice has a tendency of playing their loyal customers, I have been a loyal customer for years and keep applyng for a loan and I cant get an answer until I have to give up on it. I app**** for a loan in October 2016 and they kept telling me that my documents are being verified, then and excuse of IT problem that they gave me until I had to fully give up.</p> <p> </p> <p>I did again this year on 03 Feb and app**** for a loan, now they keep sending me from piller to post, the consultants put you on hold for more than half an hour until you eventually give up. I would really appreciate it if they can tell me that my loan is unsuccessful than giving me false hope.</p> <p>I have never experienced such level of incompetency in my life.</p>

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Replies (1)
Finchoice
Finchoice's reply08 Feb 2017, 16:08
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.

Kind regards

FinChoice Team