Bad service ever

My account was in arrears and I have paid more and I sent email to ask if the account is no longer active and to be refunded extra amount I have paid. I sent email to info@finchoice 3 times but the was no response but when I send email to docs@finchoice they say if I have any enquiry about my account I should call customer service. And when I call customer service they say my account was put on legal and transfer me and I have waited for 45 minutes without any response in the legal department. I need to know if account is no longer active and im no longer their client. MJ Motaung