Bad service

I have been calling Finchoice on an account and on the 11th l was assisted by a lady who promised to send me a paid up letter.

Called in today and encountered a rude lady who refused to take my details so l can ask a question but instead wanted to ask me questions related to my account before complying with POPIA.

I then decided to end the call and called back again and spoke to KHAYALETHU.

I was made to hold for quite a while( possibly in the hopes that l will hang up)

I found him to be a bit rude however as l have received good service in the past l was going to leave a compliment however when l asked for his name he laughed and was hesitant to provide same

I insisted as l wanted to also keep a record of the person l spoke to and he advised that he is the only one in his department with that name and l do not need to know his surname

I find this to be a bit suspicious, rude and condescending.

I hate to say this but this experience has ruined my good impression of this company and l would not recommend them to anyone because if one bad apple.