MH
Michelle H
1 reviews | Active since Jan 2025
26 Jan 2026, 17:14
Bad service
I have been a customer with Finchoice for almost 2 years from the very beginning I could not access my mobi money as my cellphone number was apparently linked with my profile and some ons else I have been struggling now for almost 2 years to get this rectified so I can access the funds I have available for 3 months now I call them weekly and each agent I speak to escalates this matter yet I have not received one phone call to assist with this matter! I am very disappointed in them as I have never missed a payment and this is how they treat their customers I wouldn't even rate them 1 if I could it would be negative 0 because I have not received great service... I used to access my funds via *120*1048# which they no longer use and still almost 2 years later no one seems to assist me not sure how in all this time they cannot seem to remove my number from the other profile this is bad service...
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
26 Jan 2026, 17:52
Hi Michelle H,
Thank you for bringing this to our attention. We’re sorry if you felt unsupported, and we want to assure you that we’ll be looking into your query and doing our best to resolve it promptly.
The FinChoice Team
Thank you for bringing this to our attention. We’re sorry if you felt unsupported, and we want to assure you that we’ll be looking into your query and doing our best to resolve it promptly.
The FinChoice Team
Finchoice's reply26 Jan 2026, 17:52
Official
Hi Michelle H,
Thank you for bringing this to our attention. We’re sorry if you felt unsupported, and we want to assure you that we’ll be looking into your query and doing our best to resolve it promptly.
The FinChoice Team
Thank you for bringing this to our attention. We’re sorry if you felt unsupported, and we want to assure you that we’ll be looking into your query and doing our best to resolve it promptly.
The FinChoice Team
MH
Michelle H's updateReviewer Update
27 Jan 2026, 14:02Yes that's what I've heard numerous times and a manager would have called me back today well I'm still waiting... I honestly have never in ally life experienced bad service like this...
To remove MY cellphone number from someone else's profile so that I can re register is taking almost 2 years I don't think I need to say more than that!!!!!!!!!!!!
To remove MY cellphone number from someone else's profile so that I can re register is taking almost 2 years I don't think I need to say more than that!!!!!!!!!!!!
MH
Michelle H's update27 Jan 2026, 14:02
Reviewer Update
Yes that's what I've heard numerous times and a manager would have called me back today well I'm still waiting... I honestly have never in ally life experienced bad service like this...
To remove MY cellphone number from someone else's profile so that I can re register is taking almost 2 years I don't think I need to say more than that!!!!!!!!!!!!
To remove MY cellphone number from someone else's profile so that I can re register is taking almost 2 years I don't think I need to say more than that!!!!!!!!!!!!
MH
Michelle H's updateReviewer Update
28 Jan 2026, 17:41On January 26th I was promised that a manager will call me back before end of day it never happened 3 days later already today 28th I requested a call back again after I tried logging into my mobi money to see if my issue has been resolved not yet the agent put me on hold for almost 10 minutes eventually she advised that the team is going to contact me soon to assist me well it's almost 6PM and nobody called me...
I honestly don't know what to say anymore because it is now obvious that Finchoice does not want to assist me in getting my issue resolved
I honestly don't know what to say anymore because it is now obvious that Finchoice does not want to assist me in getting my issue resolved
MH
Michelle H's update28 Jan 2026, 17:41
Reviewer Update
On January 26th I was promised that a manager will call me back before end of day it never happened 3 days later already today 28th I requested a call back again after I tried logging into my mobi money to see if my issue has been resolved not yet the agent put me on hold for almost 10 minutes eventually she advised that the team is going to contact me soon to assist me well it's almost 6PM and nobody called me...
I honestly don't know what to say anymore because it is now obvious that Finchoice does not want to assist me in getting my issue resolved
I honestly don't know what to say anymore because it is now obvious that Finchoice does not want to assist me in getting my issue resolved
Finchoice's replyOfficial
30 Jan 2026, 08:15
Good day Michelle,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply30 Jan 2026, 08:15
Official
Good day Michelle,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
MH
Michelle H's updateReviewer Update
30 Jan 2026, 11:26No the issue was closed once again but my issue was still not resolved this is pathetic service and I will not recommend you to anyone again...
MH
Michelle H's update30 Jan 2026, 11:26
Reviewer Update
No the issue was closed once again but my issue was still not resolved this is pathetic service and I will not recommend you to anyone again...
MH
Michelle H's updateReviewer Update
02 Feb 2026, 19:50Good evening since the last time someone contacted me on email to escalate the matter once again I tried to log in today still not allowing me to is there anyone that can actually assist me without excuses and more escalation? The agent I spoke to last week advised that she removed my number from the other profile yet I'm still not getting onto my account I was promised a link would be sent to me via SMS so that I can re register and that also had not happened it's been almost 2 months since I asked for assistance for the 4th time...
And yet to date no one has been able to help!
And yet to date no one has been able to help!
MH
Michelle H's update02 Feb 2026, 19:50
Reviewer Update
Good evening since the last time someone contacted me on email to escalate the matter once again I tried to log in today still not allowing me to is there anyone that can actually assist me without excuses and more escalation? The agent I spoke to last week advised that she removed my number from the other profile yet I'm still not getting onto my account I was promised a link would be sent to me via SMS so that I can re register and that also had not happened it's been almost 2 months since I asked for assistance for the 4th time...
And yet to date no one has been able to help!
And yet to date no one has been able to help!
Finchoice's replyOfficial
07 Feb 2026, 10:58
Good day Michelle,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply07 Feb 2026, 10:58
Official
Good day Michelle,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team