Bad Service - Call centre

Been phoning your call centre to find out if you received all the documents, been holding on and been cut off, been transferred and then cut off, then when I phoned again went through to an agent, and you hear laughter and talking on the other side but no one acknowledges your call, then I come through to your collections department, and they also transfer me and get cut off again. Very fast to ask if you want a loan, but not so fast to get back to you