Bad Service

There is a lady who just called me now is not my problem that she's having a bad morning but to call me and shout at me because of missed payment on my funeral policy. I will be checking other services providers in the meantime. She said 'Am calling regarding non payment of premium on your funeral policy' I said to her "I saw a debit order on the 27th May" before I even finished talking she interject " FOR MARCH, FOR MARCH , FOR MARCH" I don't think that's how you speak to people especially for funeral policies and March debit order how am I supposed to remember March debit order in June. I think finchoice have done bad decision to put her on Collection department. My ID:***