Bad service by Maxcine Jenniker

The company itself it's great. They just have some rotten apples there and there within their agents. I called this morning and spoke with Maxcine Jenniker. She was rude, in a hurry to listen to me. She also said she sent me an email but waited over 45 minutes without receiving that email. I had to call again and the second lady was so helpful. She sent me that email and I received it within one minute.