Bad service

Dear Finchoice,

I am writing this review as I am being harrassed by Finchoice Debt Collectors, I received about 5 calls a day from different numbers and I have been explaining the same thing the whole of February 2020. The debt collectors are always escalating the matter but I keep receiving calls and repeating the same thing all the time. I am cruelly frustrated and annoyed.

My account has been handed over to MBD over 3 years ago and that's where I have been making payment. The total balance currently as per MBD is R3991 and with Finchoice it's about R6000. I need to understand why the balance isnt the same as MBD as they are collecting on Finchoice behalf?. According to Finchoice the account is now back with client and MBD shouldnt be collecting on this account anymore and yet MBD isnt aware of this nor was I. I never received any email to communicate this sudden change and all I am getting is annoying calls which clearly means to me that the system being used is quite stupid.

Again I didn't make payment in February due to this confusion and I really need this matter to be resolved amongst Finchoice and MBD as I didn't hand over my account. I will start making payment as soon as I receive an email confirming the same balance as MBD and an email confirming I should now make payment to Finchoice as telephonic agreements are forgotten immediately after the call ends.

I need urgent feedback on this matter as it's been dragging on since February with no progress in resolving this confusion between all 3 parties.

Looking forward to you feedback via email and not telephonically.