Bad service and rude consultants

Bad service and rude consultants My account was debited on the 17 December and I withdrew from my account on the 18th they debited again on the 24 but I reversed that payment because that was supposed to take their money at the end of Jan, I then requested a call back from finchoice. A consultant called on the 2nd of Jan and she told me that Its not their fault that I allowed them to debit on the 17 for December, she was not prepared to hear what I wanted to say she was so rude and shouting in my ear. I felt so disappointed and disrespected.