CH
Chandre H
1 reviews | Active since Mar 2016
30 May 2022, 12:23
Bad service and *********** staff
I would give zero stars if that were an option. I had two accounts that should have been closed as requested after paying in full but this still reflects on the credit bureau as Active. There is no complaints department so you basically have to complaint by customer service about customer service, how ridiculous. No Team leaders available, agent Nosi pretending to be a team leader when she is just an agent then transfers me back into the call queue. I want this account closed as I have requested multiple times. Awaiting Jody Luski to call me today as requested by a helpful agent. Why is it so difficult?
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
30 May 2022, 13:21Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply30 May 2022, 13:21
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
CH
Chandre H's updateReviewer Update
30 May 2022, 13:40What is the time frame of such an investigation!? I have paid my account 3 months ago and have requested tgis when the payment was made on numerous occasions.
CH
Chandre H's update30 May 2022, 13:40
Reviewer Update
What is the time frame of such an investigation!? I have paid my account 3 months ago and have requested tgis when the payment was made on numerous occasions.
Finchoice's replyOfficial
30 May 2022, 14:42Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply30 May 2022, 14:42
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
CH
Chandre H's updateReviewer Update
30 May 2022, 18:19I see that you have evaded my question. I have asked for the time frame of such an investigation or are you escalating the question to the relevant department? I just need you to be direct instead of polite.
CH
Chandre H's update30 May 2022, 18:19
Reviewer Update
I see that you have evaded my question. I have asked for the time frame of such an investigation or are you escalating the question to the relevant department? I just need you to be direct instead of polite.
CH
Chandre H's updateReviewer Update
21 Jun 2022, 10:29This is still appearing on my credit report as an active account, like what is wrong with you people?
CH
Chandre H's update21 Jun 2022, 10:29
Reviewer Update
This is still appearing on my credit report as an active account, like what is wrong with you people?
Finchoice's replyOfficial
30 Jun 2022, 10:47Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply30 Jun 2022, 10:47
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team